About AquaPad
Who is AquaPad?
AquaPad is a US direct-to-consumer brand making water-heated mattress pads. A bedside control unit warms the water and circulates it through soft channels in the pad, so no electric heating element sits under your body. The same pads are sold as NeatAquaPad, and under the NEAT name on Amazon.
What we make
One product line, built around a heat source that stays off the bed.
- AquaPad CozyFlow — the water-heated pad, Twin through Cal King.
- AquaCare replacement parts — control units, tubing sets and connectors.
Where does AquaPad ship, and who stands behind the product?
We ship free within the United States, typically in 5–7 days. Every pad carries the 5-year AquaCare warranty, which we administer ourselves: registration and claims run on an order number and an email address, with no account required. Returns run on the 30-Night Risk-Free Trial.
Also sold as
NeatAquaPad on neataquapad.com, and under the NEAT name on Amazon
Source: AquaPad brand
How do I reach a person at AquaPad?
Email support@aqua-pad.com or use the contact form. We reply to most messages within one business day, and the same team answers warranty claims and order questions.